The third episode in the successful cooperative heist series, payday, was released to the masses last week. However, the always-online nature of the title returned when its login and matchmaking servers buckled under the sheer number of players trying to play. After a weekend of outages and downtime, developer Starbreeze gave an update on what happened and what solutions are working.
According to the developer, despite hosting several beta stress tests, the matchmaking system of Payment day 3 “Encountered an unexpected error” due to the sheer number of players trying to connect as well as internal load balancing issues.
“Matchmaking software encountered an unexpected error, which made it unable to cope with the massive flow of players,” says the key. “The issue caused an unrecoverable state for Starbreeze’s third-party matchmaking partner.”
Despite pushing out a new version of the software to fix the issues, Starbreeze says an update to it by a matchmaking development partner knocked the service out again on Sunday.
Looking to the future, the studio is working on resolving the current server issues in the short term. However, in the long run, he may rely on a new matchmaking service provider. more important, Payment day 3 The always-online status may also be reconsidered, with Starbreeze saying it’s looking at making the title “less dependent on online services.”
Unlike previous games in the series, Payment day 3 Offline play is not possible even in solo, with players requiring a Starbreeze account and an internet connection to even enter the game.
The recovery has stalled and we have another drop in service. The team is working to restore functionality as soon as possible.
— PAYDAY 3 (@PAYDAYGame) September 24, 2023
Even with these major launch issues, Starbreeze nailed it Payment day 3 The unique player count reached 1,347,510, while the concurrent player record reached 218,250. The studio did not give any information about which platforms contributed in what way to these numbers. The title was launched as a day one release for Xbox and PC Game Pass services as well.
“We are disappointed with the issues our player base faced during our launch weekend, but we are confident in our core product and the quality of Payday 3 – And all the available indicators point to that,” adds CEO of Starbreeze Entertainment, Tobias Sjögren. We have a lot of diligent and consistent work ahead of us to regain the community’s trust, but we will work hard to do so.”
Payment day 3 Available now on PC, Xbox Series X|S and PlayStation 5 platforms, as well as through Microsoft’s Xbox Game Pass services.