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Intel Arc WHQL graphics driver fixes system hang, sleep and power cycle bug

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Intel has released a new WHQL driver update for its Arc and Iris Xe GPUs. The version number for the update is, and Intel has fixed a major bug that caused sleep, system hangs, and power cycle. In a blog post, Intel says it adds Game On support for the new EA football game Madden NFL 24. The company claims the new drivers will boost the game up to 87 fps on the Intel Arc A750 GPU at 1440p resolution.

The new driver update also has Game On support for Wayfinder, the new fantasy RPG from developer Airship Syndicate and publisher Digital Extremes. Both games launch on Steam on August 17.

In addition, the new drivers have firmware updates for some Intel Arc graphics cards. Intel says:

This latest version brings stability improvements, better fan behavior, bug fixes, and better compatibility with HDMI connections.

Here is the changelog:


Intel Game On Driver support on Intel Arc A-series Graphics for:


Intel Arc Graphics Products:

  • UNCHARTED: Legacy of Thieves Collection (DX12) may experience an application crash while launching game.
  • System may hang while waking up from sleep. May need to power cycle the system for recovery.
  • Blender 3.6 may experience an application crash during render operations when Hardware Ray Tracing is enabled.


Intel Arc Graphics Products:

  • Shadow of The Tomb Raider (DX11) may experience an application crash after loading to game menu.
  • UNCHARTED: Legacy of Thieves Collection (DX12) may exhibit texture corruption on characters.
  • Topaz Video AI may experience errors when using some models for video enhancement.
  • Adobe After Effects may experience an application crash during render operations.

Intel Iris Xe MAX Graphics Products:

  • Driver installation may not complete successfully on certain notebook systems with both Intel Iris Xe + Iris Xe MAX devices. A system reboot and re-installation of the graphics driver may be required for successful installation.


  • Virtual Camera may intermittently fail to engage on the Camera page.
  • Release Notes in Intel Arc Control driver page may show unformatted HTML data.
  • “Sort by” dropdown in the Games Page may be missing after using “Reset application to default.”
  • Toggling the Virtual Camera enablement may show as disabled during onscreen capture in the Capture page.
  • On-screen Capture and Highlights capture may turn off while using multiple displays when moving Intel Arc Control window across displays.
  • Clean Installation option may not be available in Arc Driver page while updating to WHQL driver.
  • Preview toggle may incorrectly enable when the camera is used by the Windows camera application.
  • With Intel Arc Control installed, systems may experience slightly higher than expected power consumption during system sleep or hibernate.
  • Background Blur effects with Virtual Camera may not change when setting blur strength from 50% to 100%.
  • On-screen camera may not come up when capturing games in full screen mode
  • Last captured image may persist in On-screen camera preview after disconnecting camera.


  • Using Arc Control Studio capture with certain games may incorrectly generate multiple video files.
  • The “Connector” type in the Display page may incorrectly show DP when using an HDMI display connection.
  • May observe “stream has already ended” pop-up after the power events with Capture/Highlights/Broadcast toggle on.
  • Performance Graphs may scale incorrectly after waking up from sleep.

You can download the new drivers here, and check out the full release notes here in PDF format.

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