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Nintendo and TPC claim they “have received no complaints” about Pokémon Scarlet and Violet’s performance

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Pokémon Scarlet and Violet have been available on the Nintendo Switch for a while now, and players have been noticing a number of issues. Whether it’s a rapidly dropping frame rate or a foot going through the ground, these issues are hard to ignore. If you’re lucky, these issues will barely affect your movement around Paldea. If you’re less lucky, the immersion can quickly deteriorate and it doesn’t feel like a fun game anymore.

Related: Pokemon fans are in an uproar over Scarlet and Violet’s performance and lack of features.

Some of these issues have been prominent enough for some players to demand refunds. Some players decided to report the issues to Nintendo and The Pokémon Company to see if it could have been fixed. But apparently, neither Nintendo nor TPC have heard any complaints about the gameplay performance of Pokemon Scarlet and Violet.

Haven’t there been any complaints about Pokémon Scarlet and Violet?

According to Reddit user u/efnfenthey Recently Contacted Nintendo Support to report the various issues that had been occurring in the game. During the discussion, the support technician on the other line mentioned that this complaint was the first of its kind. No one else had called before that to report a problem with Pokémon Scarlet and Violet.

While it’s true that most gamers won’t start calling Nintendo Support to report problems, it seems odd that a complaint hasn’t been reported sooner. Fans of the Pokémon series have created threads talking about the various problems they are encountering, and various articles detailing these problems have popped up on various websites.

It is possible that when calling Nintendo Support, the genuinely answering technician only heard of a performance issue for the first time during the call. There are multiple service workers working on a team, and the same person will not be on the other end of the line when you call. These are also employees who are doing everything they can to ensure everyone is satisfied and probably weren’t involved in the game creation process from the start.

If you feel action is needed on Pokémon Scarlet and Violet performance issues, now might be the time to make a call or send an email. If people haven’t actually contacted Nintendo or TPC to report these issues, they may not be aware of them. But with enough touchpoints, Nintendo and TPC won’t be able to keep quiet, which should be the impetus for them to take another look. Patches can help fix these issues, but it seems like it’s up to players to point them out before they’re resolved.

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